30 Day Return Policy
If you are not completely satisfied with your purchase we offer a no-hassle 30-day return policy money-back guarantee, you may return any item for a full refund of the merchandise total with no restocking fees.
Simply submit your return request within 30 days from the date your order was fulfilled to be eligible for a return, you then have 30-days after you receive your return instructions to send the product back.
You will receive return shipping instructions during your return process as well as via email. All customers are responsible for their own return shipping. If the item was defective or damaged you will not be charged any return shipping fees. Refunds are issued within 5 business days to your original method of payment once the item is received and inspected.
Items must be in new condition and in the original packaging to qualify for a full refund (please do not modify the product in any way). If these conditions are not met then the return could be subject to a restocking fee or the product sent back to the sender.
The MOI series of poke-through floor boxes are special order and custom-built and are non-returnable, this will be stated in the quote you will receive by email.
Refused shipments going into Canada will be credited back the merchandise amount, minus the cost of us having to pay duties, taxes and returned freight.
Return an Item or Order
- To start your return "CLICK HERE".
- Enter your order number and email address, zip code, or phone number associated with your order and select the item(s) and quantity you would like to return.
- Click through the return/exchange portal.
- We will email your return instructions within 1 business day.
- When you receive your return instructions from us, please double box your shipment and make sure the shipping label is on the outer box.
- You can expect your refund within 5 business days of us receiving your return. All refunds are issued in the same form of payment used in the original transaction.