If you are not completely satisfied with your purchase you may return your order for a full refund of the merchandise total.
***Return requests must be submitted within 30 days from order date to be eligible for return***
REQUEST A RETURN (RMA) LINK
Please note that you are responsible for all return shipping charges unless the item is defective or damaged.
Poke through floor boxes are special order, custom built, and non-returnable which will be stated in the quote you receive.
Refused shipments going into Canada will be credited back the merchandise amount, minus the cost of us having to pay duties, taxes, and returned freight.
Items must be in new condition and in the original packaging to qualify for a full refund (please do not modify the product in any way). If these conditions are not met then the return could be subject to a restocking fee or the product sent back to sender.
Returns arriving without an RMA number run the risk of being mis-routed, or returned to sender. Orders that get refused going into Canada or Mexico, the refund will be your merchandise total minus duties, taxes, and any freight costs and fees to get the product back to our warehouse.
Return credits are issued within 5 business days to your original method of payment once the item is received and inspected.