30 Day Return Policy
If you are not completely satisfied with your purchase, you may return any item for a full refund of the merchandise total.
***Returns must be requested withing 30 days of delivery date to be eligible for return***
Please note that you are responsible for all return shipping charges unless the item is defective or damaged.
Poke through floor boxes are special order and custom built and are non-returnable, this will be stated in your custom quote.
Return credits are issued within 1 business day to your original method of payment once the item is received and inspected.
Items must be in new condition and in the original packaging to qualify for a full refund (please do not modify the product in any way). If these conditions are not met then the return could be subject to a restocking fee or the product sent back to sender.
What if My Order Arrives Damaged or Defective?
If an item arrives damaged, defective, or with parts missing, please notify us within 30 days of delivery. We're happy to send you a new item or replacement parts as soon as possible.
Return an Item or Order
- Click "Return Items".
- Enter your name and email address, order number, and select your reason for return. In the message please list the quantity and items you would like to return.
- Click "Send"
- We will email you return instructions with an RMA number and return shipping address within 2 business days.
- When you receive your RMA from us, please double box your shipment and make sure the RMA number is on the shipping label.
- Once your return has been received and inspected you can expect your credit within 1 business day.